Luccello Privacy Policy

Luccello is dedicated to provide their customers with exceptional customer service and outstanding value in fine jewelry. We are committed to maintaining our customer's privacy to better serve you. We may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., birthdays), as well as billing and shipping information. Nevertheless, under no circumstances do we sell or rent this information to other businesses. We strictly protect and enforce the confidentiality of this information. We do not participate in or contribute to cooperative or shared databases that give other companies access to information. In addition to the personal information that you may provide us with, this site may use technology that lets us collect certain technical information such as, your internet protocol address, your computer's operating system, your browser type, traffic patterns and the address of any referring web sites.

THIRD-PARTY SITES AND AFFILIATES

Luccello contains links to other sites including, but not limited to those of affiliates, payment processors, etc.

If you purchase our products, we may obtain limited information about your payment card and your payment information from such payment processors. The payment processors use and process your complete payment information in accordance with their terms of use and privacy policies.

Please be informed that we do not store your credit card information on our servers. The payment processors are responsible for the storage of such information in accordance with their policies and procedures.

This site uses data from Google's Interest-based advertising and 3rd-party audience data (such as age, gender, and interests) with Google Analytics.

The Google Analytics features this site has implemented are based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, or Google Analytics Demographics and Interest Reporting).

Using the Ads Settings, you can opt-out of Google Analytics for Display Advertising and customized Google Display Network ads.

SESSION VIDEO RECORDING

We may occasionally use Hotjar software technology to make video recordings of some visitor sessions. We use it in strict compliance with the manufacturer’s policies and recommendations.

We do not store any video recordings on our servers. All of the recordings are stored by Hotjar. We may use session video recordings for our internal statistical purposes, market analysis, for the purposes of web analytics, and for the purposes of site improvement in accordance with specific visitors’ requirements. We reserve the right to use any other similar software technology(s) for similar purposes at our own discretion.

SMS SERVICES

We may use Attentive Mobile Inc. software technologies to send SMS messages to our customers. We use it in strict compliance with the manufacturer’s policies and recommendations. We reserve the right to use any other similar software technology(s) for similar purposes at our own discretion.

CONTESTS, SWEEPSTAKES, DEALS

Luccello may occasionally offer contests, sweepstakes and/or deals, which may be entered online. All the information collected by us is securely maintained and used only for the purpose of conducting such contests, sweepstakes and/or deals. Once a contest, a deal and/or sweepstakes are finished, we reserve the right to remove any personal information collected. The information collected through our sweepstakes may be passed to a fulfillment house which may use the information to help run the contest or sweepstakes. Any such fulfillment house may not use the information for any other purposes and must agree to maintain the confidentiality of the information.

COMMUNICATIONS FROM LUCCELLO.COM

We may contact you with information about our deals, promotions, product announcements, service announcements, software updates, new features and special offers via email and/or via phone (SMS).

You have the following choices to opt out of such future communications:

For emails: (i) click on a corresponding link located at the bottom of each one of our emails to customers and potential customers; (ii) access your account on our site and change your subscription preferences.

For SMS: reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from us in order to opt out.

You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting us to remove you from our list, is not a reasonable means of opting out.

REMOVAL OF ACCOUNTS

You can request removal of your account with us at any time by contacting us at sales@luccello.com.

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

If you are a California resident, you may have our Terms & Conditions and Privacy Policy emailed to you electronically by sending a letter to us including your electronic mail address or an email to the email address stated below and requesting copies of these policies. Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at ‎(800) 952-5210. If you want to send us any inquiries related to the California Consumer Privacy Act (CCPA), please email us at sales@luccello.com.